Standard Services

All UK orders placed before 1pm are dispatched on the same working day (Monday to Friday). Orders placed after 1pm will be dispatched on the next working day. Our standard service is Royal Mail 2nd Class (2-4 working days). Please note this service is not a timed guaranteed service and parcels can arrive up to 10 working days. The cost for this service is £4.50 flat rate. If you’ve received a tracking number with your shipping confirmation, you can track your parcel here


Expedited 1-2 working days

Orders received before 1pm will be processed the same working day. Orders after 1pm will be processed the next working day. Delivery may take up to 3 working days for the Scottish Highlands and the Channel Islands. Orders placed on Friday before 1pm will be delivered on Monday (excluding the Scottish Highlands & Islands, please allow up to 3 working days). Orders placed on Friday after 1pm will be delivered on Tuesday/Wednesday (excluding the Scottish Highlands & Islands). The cost for this service is £7.99. DHL will either send you an email or text message to confirm an hour window delivery slot. Please note if you give instructions for the courier to ‘leave in a safe place’ this is entirely at your risk.


Free Shipping

Orders over £100 automatically qualify for UK free shipping. Free Shipping is our next working day service with DHL.


International Shipping

Shipping cost for international orders is based on weight. We will either use Royal Mail International Tracked & Signed or a Courier Service (if your order weighs over 2kgs).

You can find out how much your shipping cost will be by placing your item(s) into the basket and using our shipping calculator. If you’ve any queries regarding delivery please contact Magnetix Therapy via Live Chat which is the pink icon on the bottom right of your screen or via our contact page.

Tax & Duty

Depending on the destination country, there will be different thresolds for import tax & duty. We advise you check so you know how much you may be charged. On all international orders our prices will not be subject to UK VAT.