Royal Mail Postage Delays – Important Information
Not received your parcel from Royal Mail?
I would personally like to apologise if you have not received your parcel yet.
We are doing everything we can to keep our customers updated, and believe me when I say we are just as frustrated as you are about this situation.
Thank you so much for your kindness and your patience.
Please see below the latest information. This page was last updated on the 19th December 2022
The normal delivery time for your order would have been within 2-4 working days, however Royal Mail is struggling at the moment due to strike action.
Please see below the dates when Royal Mail has been striking:-
Thursday 24th November 2022
Friday 25th November 2022
Wednesday 30th November 2022
Thursday 1st December 2022
Friday 9th December 2022
Sunday 11th December 2022
This has had an impact on your delivery, not just by the number of strike days but also by the time it will take Royal Mail to clear the backlog.
Unfortunately there is no way of tracking where your parcel is at the moment, so please allow extra time for your parcel to arrive to include the number of days Royal Mail has been striking (since your order was dispatched), plus an extra 2 weeks for the backlog.
Also Black Friday/Cyber Monday weekend will have had a huge effect on deliveries which has been compounded by the industrial action.
Further dates for Industrial Action by Royal Mail
All UK orders placed before 1pm are dispatched on the same working day (Monday to Friday). Orders placed after 1pm will be dispatched on the next working day. Our standard service is Royal Mail 2nd Class (2-4 working days). Please note this service is not a timed guaranteed service and parcels can arrive up to 10 working days. The cost for this service is £4.50 flat rate. If you’ve received a tracking number with your shipping confirmation, you can track your parcel here
Expedited 1-2 working days
Orders received before 1pm will be processed the same working day. Orders after 1pm will be process the next working day. Delivery may take up to 3 working days for the Scottish Highlands and the Channel Islands. Orders placed on Friday before 1pm will be delivered on Monday (excluding the Scottish Highlands & Islands, please allow up to 3 working days). Orders placed on Friday after 1pm will be delivered on Tuesday/Wednesday (excluding the Scottish Highlands & Islands). The cost for this service is £7.60. DHL will either send you an email or text message to confirm an hour window delivery slot. Please note if you give instructions for the courier to ‘leave in a safe place’ this is entirely at your risk.
Orders over £100 automatically qualify for free shipping. Free Shipping is our next working day service with DHL.
Shipping cost for international orders is based on weight and we will either use Royal Mail International Tracked & Signed or DHL Courier Service if your order weighs over 2kgs. You can find out how much your shipping cost will be by placing your item(s) into the basket and using our shipping calculator. If you’ve any queries regarding delivery please contact Magnetix Therapy via Live Chat which is the pink icon on the bottom right of your screen or via our contact page.