TERMS OF SALE

Please read these Terms of Sale carefully before placing an order with Us.

These Terms of Sale, together with any other documents referred to herein (unless otherwise stated), set out the terms under which Goods are sold by Us to consumers through this website, www.magnetixtherapy.com (“Our Site”).

These Terms of Sale explain who We are, how Our Goods will be provided to you, how you or We may change, cancel, or otherwise end the Contract, what to do in the event of problems, and other important information.

These Terms of Sale were last updated on 1st May 2019.

You will be required to read and accept these Terms of Sale when ordering Goods. If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to order Goods through Our site. These Terms of Sale, as well as all Contracts, are in the English language only.

The following documents may also apply to your use of Our Site:

  • Our Privacy Policy, available at www.magnetixtherapy.com/privacy-policy. This is also referred to below in Part 22.
  • Our Cookie Policy, available at www.magnetixtherapy.com/cookies-policy. This is also referred to below in Part 22.
  1. Definitions and Interpretation
    • In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:

 

“Contract” means a contract for the purchase and sale of Goods, as explained in Part 10;
“Contact Tools” means any online communications facility that We make available on Our Site enabling you to contact Us including, but not limited to, contact forms and live chat;
“Goods” means the goods sold by Us through Our Site;
“Order” means your order for Goods;
“Order Confirmation” means Our acceptance and confirmation of your Order;
“Order Number” means the reference number for your Order; and
“We/Us/Our” means Magnetix Therapy Limited.

 

  • Unless the context otherwise requires, each reference in these Terms of Sale to:
    • “writing”, and any similar term, includes a reference to any communication effected by electronic or facsimile transmission or similar means;
    • a statute or a provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time;
    • a Part or paragraph is a reference to a section, part, or clause of these Terms of Sale.
  1. Information About Us
    • Our Site is operated by Magnetix Therapy Limited. We are a limited company registered in England and Wales under company number 08652243. Our registered address is 26 Portland Grove, Haslington, Crewe, Cheshire, CW1 5TY, United Kingdom.
    • Our VAT number is GB249406296.
  1. How to Contact Us
    • To contact Us with general questions or complaints by email, please email Us at info@magnetixtherapy.com, and to contact Us by post, please write to Us at Magnetix Therapy Limited, 26 Portland Grove, Haslington, Crewe, Cheshire, CW1 5TY, United Kingdom.
    • To contact Us about the Goods or your Order by email, please email Us at info@magnetixtherapy.com, and to contact Us by post, please write to Us at Magnetix Therapy Limited, 26 Portland Grove, Haslington, Crewe, Cheshire, CW1 5TY, United Kingdom.
    • To contact Us about cancellations by email, please email Us at info@magnetixtherapy.com.
    • We provide the following Contact Tools for you to contact Us:
  • All contact information can be found at www.magnetixtherapy.com/contact.
  1. Changes to these Terms of Sale
    • We may alter these Terms of Sale from time to time, for example, to reflect changes in relevant laws and regulatory requirements. If We do so, details will be highlighted at the top of this page. If the changes are likely to affect your Order, We will inform you in advance by email and you may contact Us to end the Contract before the changes take effect. If you end the Contract for this reason, you will receive a refund for any Goods paid for but not received.
    • If any part of the current version of these Terms of Sale conflicts with any previous version(s), the current version shall prevail unless We explicitly state otherwise.
  1. Business Customers

These Terms of Sale do not apply to customers purchasing Goods in the course of business.  If you are a business customer, please contact us directly.

  1. Goods, Descriptions, and Changes
    • We make all reasonable efforts to ensure that all descriptions and images of Goods available from Us on Our Site match the actual Goods. Please note:
      1. Images of Goods are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product due to differences in computer or device displays and lighting conditions;
      2. Images or descriptions of packaging are for illustrative purposes only and the actual packaging may vary.
  • Please note that Part 8.1 does not exclude Our responsibility for mistakes due to Our negligence. It refers only to minor variations in the correct Goods, not to different Goods. If you receive Goods that are not as described, please refer to Part 14.
  • Minor changes may be made to certain Goods from time to time. This may happen between you placing your Order and the Goods being dispatched.

Minor changes will not change the main characteristics of the Goods and will not affect your use of those Goods.

  1. Pricing
    • We make all reasonable efforts to ensure that prices shown on Our Site are correct. We may change prices from time to time. Changes in price will not affect any Order that you have already placed. Please note, however, that changes in VAT will, as explained below in Part 9.2.
    • All prices on Our Site include VAT excluding orders for delivery outside of the United Kingdom.
    • All prices are checked before We accept your Order. If We have shown incorrect pricing information, We will inform you of the mistake in writing.

If the correct price is lower than that shown when you make your Order, We will simply charge you the lower price.

If the correct price is higher than that shown when you make your Order, We will give you the option to purchase the Goods at the correct price or to cancel your Order (or the affected part of it). We will not proceed with processing your Order in this case until you respond. If you do not respond within 3 business days, We will treat your Order as cancelled and inform you of the cancellation in writing.

  • If We mistakenly accept and process an Order where an obvious and unmistakeable pricing error has been made, which you could have reasonably recognised as mispricing, We have the right to end the Contract, refund any sums paid, and require you to return the affected Goods to Us.
  • Delivery charges are not included in the price of Goods shown on Our Site. For more information on delivery charges, please refer to www.magnetixtherapy.com/uk-international-delivery. Delivery options and related charges will be presented to you as part of the order process.
  1. Orders and How Contracts Are Formed
    • Our Site will guide you through the ordering process. Before submitting your Order, you will be given the opportunity to review and amend it. Please ensure that you check your Order carefully before submitting it.
    • If you provide Us with incorrect or incomplete information during the order process, please contact Us as soon as possible. Where any information is required, it will be stated on Our Site, either in the product descriptions or during the order process, as applicable.

If We cannot process your Order due to incorrect or incomplete information, We will contact you to ask you to correct it or provide the missing information required for Us to supply the Goods to you.

If you do not provide the required information within a reasonable period of Us asking for it, or if the information is inaccurate or incomplete, We may end the Contract.

We will not be responsible for supplying the affected Goods late or for not supplying the affected Goods if this is due to you not providing Us with the required information within a reasonable period of Us asking for it.

  • No part of Our Site constitutes a contractual offer capable of acceptance.

Your Order constitutes a contractual offer. Our acceptance of that offer is indicated by Us sending you an Order Confirmation by email.

Only once we have sent you an Order Confirmation will there be a legally binding Contract between Us and you for the sale of the Goods.

  • Order Confirmations contain the following information:
    1. Your Order Number;
    2. Confirmation of the Goods ordered
    3. Fully itemised pricing for the Goods ordered including, where appropriate, taxes, delivery, and other additional charges;
  • We will also include a paper copy of your Packing List with your Goods.
  • Please quote your Order Number if you contact Us about your Order for any reason. You do not have to do this, but it may help Us to locate your Order and help you more quickly and easily.
  • In the unlikely event that We cannot accept your Order, We will inform you in writing and explain why. If We have taken payment, any such sums will be refunded.

We may not accept your Order because the Goods are out of stock, because We have identified a mistake in the description or price of the Goods, or because We are not able to meet a delivery deadline that you have set.

  1. Payment
    • Payment for Goods and related delivery charges must always be made in advance. You will be prompted to provide payment details during the ordering process.
    • We will not charge your chosen payment method until We dispatch the Goods.
    • We accept the following methods of payment:

Card Payments and PayPal Payments. We also accept Clearpay and Klarna Payments in the United Kingdom Only.

  • If you believe that We have charged you an incorrect amount, please contact Us as soon as possible to let Us know.
  1. When You Own the Goods

Ownership of the Goods passes to you once We have received payment in full of all sums due.

11. Delivery

    • All Goods purchased through Our Site will normally be dispatched on the same business day as Our Order Confirmation if orders are placed before 1pm unless otherwise agreed or specified during the ordering process.
    • We will not be responsible for delays that are outside of our reasonable control.
    • If there is a risk of a substantial delay to delivery, you may contact Us to end the Contract and will be refunded any sums paid for Goods that you have not received.
    • Please see our delivery terms and conditions.

12. Faulty, Damaged, or Incorrect Goods

    • We accept returns/exchanges within 30 days from purchase date
    • If you’d like to submit an exchange/refund request please complete this form. Once we receive your request we’ll send you an email with full instructions.
    • The item you’re returning must be in brand new saleable condition with full retail packaging. Animal hair must been removed and the item must not be soiled. We reserve the right to refuse any returns that do not meet this criteria.
    • If you’ve received an item which is faulty please complete our complaint form below.
    • Donot send the items back to our office address. You’ll receive our warehouse address by email once you’ve submitted the form below.
    • We must receive your returned item(s) within 14 days of submitting your returns request, otherwise we reserve the right to refuse the return. This is extended to 30 days for international orders.
    • Please see our returns policy.

13. Cancelling and Ending the Contract if You Change Your Mind

If you are a consumer, the Consumer Contracts Regulations 2013 give you the legal right to change your mind and end the Contract for any reason. This 14 calendar day “cooling-off period” begins once your Order is complete and we send you the Order Confirmation, i.e. when the Contract is formed, and ends as set out below. You may also cancel for any reason before We send the Order Confirmation.

  • The cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the Goods.

14. Law and Jurisdiction

    • These Terms of Sale, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
    • If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence.
    • If you are a consumer, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms of Sale or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
    • If you are a business user, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms of Sale or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.